An assessment of a business case update for the customer and support services outsourcing highlights the London Borough of Barnet’s approach – ignore real risks, miscalculate client costs, exaggerate savings, claim non-financial benefits that cannot be substantiated, inadequate equalities assessments and ignore the high failure rate PPP strategic partnership track record. The Council’s refusal to require services to be located in Barnet could lead to mass redundancies immediately after transfer.
